Categories
Consumerism

Refund where credit’s due

Well I got a letter from yourtv.com.au/HWW apologising for it, and a $13.62 refund cheque!

Remember the $13.62 mobile ringtone? Well there’s a happy ending.

Well I got a letter from yourtv.com.au/HWW apologising for it, and a $13.62 refund cheque! Obviously someone there has been reading my diary, and they worked out where to reach me. Such is the power of the web these days that evidently they thought it was worthwhile.

In the letter they point out that they weren’t responsible for running the ringtone service, or the charges involved (fair enough), and that they’ve now taken ringtones off their web site “to avoid any further customer dissatisfaction”.

Personally I hope they can find a more decently-priced ringtone service to hook up to, but full marks to them. That, ladies and gentlemen, is good customer service.Thumbs up!

By Daniel Bowen

Transport blogger / campaigner and spokesperson for the Public Transport Users Association / professional geek.
Bunurong land, Melbourne, Australia.
Opinions on this blog are all mine.

3 replies on “Refund where credit’s due”

Oh great. Now I’m going to have people calling the helpdesk wanting us to go that extra mile too. *grrrr* *L* Glad you got your money back though. That rates. :D

Comments are closed.