You’ve got until the end of the month to claim compensation on your public transport travel for late and delayed trams and trains in July.
The good news is the compensation scheme has widened in recent times for both Yarra Trams and Metro Trains, so you no longer need to use a prepaid Myki Pass. Myki Money users are also eligible to claim, if they’ve used the relevant mode on 10 or more days in July.
You’ll get a daily fare paid back.
Yarra Trams
The targets are 98.5% reliability (services run) and 82% punctuality. They missed the reliability target, with 98.2%.
It’s worth checking every month, because they regularly miss the punctuality target.
Metro Trains
The targets are 98.5% reliability, and 92% punctuality. They missed the reliability target, with 97.41%.
Missing their targets is a rarity. For July it’s thanks in a big way to the Clifton Hill derailment.
Claim for Metro here – initially the Metro form was confusing. It’s been improved and simplified since then.
V/Line
The targets are 96% reliability and 92% punctuality. They missed the punctuality target on every short distance line and on three long distance lines.
For V/Line you still need to be a Pass user. Confusingly they only publish line-by-line stats, but the compo information doesn’t actually say you have to have used the lines that missed – only that you have to have travelled on V/Line services on at least 10 days with a Pass.
As with trams, it’s worth regularly checking, as they often miss targets.
Why isn’t it automatic? They use your Myki travel data to check your eligibility, so they could. Let’s face it, they’d probably prefer you didn’t apply.
What about buses? There’s no compo, not even any public data, and no accountability for punctuality, despite them carrying more passengers than V/Line, and being more prone to delays than trains.
Plenty of room for improvement in the scheme – but in the meantime, if you’re eligible for it for trains or trams, it’s worth taking a couple of minutes to fill in the form and apply.
2 replies on “PT compo”
Call me cynical but I think this counts as a cost cutting measure because it’s cheaper to pay out the people who care enough to fill in a form than to actually improve services. The 10 day requirement also means people who don’t use it often also can’t be compensated, but I see the logic in that one.
I don’t see the logic for 10 days for Myki Pass when there were so many occupations. The pass costs the same whether you have to touch on or not, but is not recorded as travel towards the 10 days when you are on a replacement bus.