Hello AGL

Hello to my readers at AGL.

I know they’re reading because earlier this evening someone from their customer advocacy team rang me up, saying AGL management had found the whole name change saga (Googling “AGL”, apparently) and passed it to him.

He explained what had happened (old data used by a mail house). I understand, I really do. Hey, I have an IT job… data issues are the bane of my life. And he said that having been made aware of it, they’d be preventing it happening again.

Which is good. I told him I was pleased they had learned from their mistake, but that it shouldn’t affect me as after three times ringing up to get it fixed, I had given up and signed-up with Origin.

So, belated kudos to AGL. Apparently they do keep a look out for disgruntled customers, and are making efforts to fix what’s broken. But too late to keep me as a customer.

By Daniel Bowen

Transport blogger / campaigner and spokesperson for the Public Transport Users Association / professional geek.
Bunurong land, Melbourne, Australia.
Opinions on this blog are all mine.