Two great blog posts I’ve read recently:
If you’ve ever worked in a service industry, and been on the receiving end of someone’s arseholedness, have a read of this — Nice consumer takes-on Nasty. I don’t recall ever encountering people of the moronic calibre when I was working in a shop. Either I was lucky, or they predominantly live in America.
What happens to your body if you drink a Coke. Hmm, I do like the occasional Coke, but maybe I’ll stick to tea for my caffeine injections from now on.
2 replies on “Read these”
Hi Daniel, I’ve been reading for a while now and inspiration to comment has finally struck!
Great blog entry about the ‘service industry’. I’ve just come home from a hellish day at work…I’m a retail manager, fashion. Today was pretty deflating, so many rude women walked through the door today. At around 1.30pm, I sent my co-worker on her break. The minute she walked out the door, I was inundated with customers. Most were understanding about having to wait but one kept tutting until she finally cracked, as I was putting through a sale for another customer…”Look, could you just hurry up, I want to go” (oh, did I mention that we had called her earlier to let her know that some of the new pieces from our catalogue, that she was interested in, had arrived….and that she wanted me to walk around the store with her and show them all to her).
At that point, my co-worked returned and I asked her if she’d help me out, which she happily did. When she asked the demanding woman what she could do to help, the reply was “I want you to hurry up and help me, that’s what”. The other three women in line looked at me in horror, I just smiled.
When I was done at the counter and my co-worker was completing the sale for the demanding customer, I said loudly, “Thanks so much for cutting your break short to help me out, I really appreciate it”…then turned to the demanding customer and said, “I’m sure you do to?”…and walked off.
As I tell my staff, the customer is NOT always right….but they are the reason we have a job. I tell them to be polite but never lose their dignity to bully customers.
“Either I was lucky, or they predominantly live in America.” … they so do, and I’m so glad I now live in Australia :)