Last weekend’s footy tipping started off badly and didn’t much improve. 3 out of 8 was the final tally, surely bad enough to play havoc with my lead in the work competition and my equal first place in the other. But surprisingly, no! It seems that the unpredictable results affected most people in the same way, in fact Trish (who was equal first) only got 2, and so now I’m a point out in front in both competitions. Further, I’ve heard tell of people who are aiming to get the wooden spoon inadvertently getting 7 out of 8 this week. Oops.
Meanwhile the 28 working days for delivery of my alarm clock (bonus credit card bank awards programme thingy) has well and truly passed. I was going to ring yesterday and hassle them about it, but then discovered that bank call centre staff were on strike. So I rang today. After negotiating a maze of automated menus, I finally got hold of a human.
She peered deeply into her computer screen, confirmed the delivery details I’d given, went on hold for a couple of minutes, and then told me she had no idea where the clock is. She’d have to enquire as to its whereabouts. She suspected the courier might have brought it to the delivery address given (my work address), completely ignored the fact that it was meant to be delivered to me (and in the process ignored the phone list on the wall in the foyer, which s/he could have used to find me) and given it to somebody else instead. There’s another company on the floor, and she reckons it might have gone there.
Terrific, eh? I mean, what’s the point of them insisting on courier delivery, that you have to be there to sign for the package, then they go and give it to any passing person they might happen to encounter?
So she’s finding out where it’s gone. Expected time to locate the item? 5-7 working days. Pah. So I should expect a call late next week — not the actual clock, of course, just a call to say they’ve worked out where it is.
Hands up who thinks I won’t hear from them at all, but will have to ring again myself? Yup, me too.
7 replies on “Tipping and the clock”
Magic word: Ombudsman
Well, indeed. That is, if they don’t deliver the clock pronto. For now I’ll let them do their little search, but if no joy by the end of next week, I’ll be kicking up a stink.
Might as well leave the phone number by the phone.
That’s terrible. I hope that it’s not been delivered and someone in your building just claimed it for themselves!
In which case they’ll need to supply another one, if they just gave it to the first person they happened to see…
I went through a similar problem recently when I ordered a watch through the awards scheme.
A couple of months after I’d placed the order I’d heard nothing so I called them only to be told that the order had been dispatched, but they had no idea where it had ended up. They told me that they’d look into it and get back to me within the week. A couple more weeks went by and I hadn’t heard from them, so I called again. They told me that the 1st watch had been lost and they were going to send another one. They also told me that it would be 28 days for delivery from this time as the watch was coming from the supplier as a new order and the supplier needed 28 days to deliver. Anyway, it took several more phone calls and about another 2 months before I finally got the watch…over 4 months from the time I 1st placed the order!
It has arrived
The clock. The clock has arrived!